Monthly Archives: September 2015

2015 Photo Some Days – Flu Shot Season

I am blessed to work for a company that provides flu shots for all employees who want them. They also offer shots to family members at a discount. I caught the flu several years ago. It came on really fast while I was at work. By the time I got home I could barely move, and it had me down for a week. Sadly, I know others whose lives were lost at the hands of the flu. Don’t be a victim. Doctor permitting, get your flu shot, too!

Thanks, IMA!

Did you get your flu shot?

Did you get your flu shot?

2015 Photo Some Days – Photobomb for Charity

The semi-finals were hard-fought, even as temps soared into the 90's

The semi-finals were hard-fought, even as temps soared into the 90’s

IMA Dallas’ annual Sandblast charity event took place on September 17, 2015 and was a smashing success. Benefitting Junior Achievement of Dallas and the IMA Foundation, we moved our venue this year to the Sandbar Cantina & Grill in Dallas’ Deep Ellum neighborhood. Several of IMA’s business partners and clients participated in the event. I was particularly impressed with the skill and stamina of many of the volleyball teams, as they continued to play hard as the mercury climbed into the mid-90’s yesterday afternoon.

Sandblast Photobomb!

Sandblast Photobomb!

Of course, we managed to have lots of fun in the process of raising money for these worthy causes. For me, the personal high point of my day was FINALLY delivering my first-ever photobomb! Indeed, I have attempted to bomb many a portrait as the phenomenon has gained in popularity, but have always managed to be busted prior to the shot. This, however, was perfectly timed as two of my coworkers posed for the camera. We work hard at IMA, and I feel particularly blessed to work with a group of good, fun-loving people.

But all joking aside, we raised $15,000 for Junior Achievement, and that is a worthwhile achievement in and of itself. It is indeed a blessing to work for a company that gives so much to the communities in which we live and work.

IMA Sandblast is an annual event. If you have interest in joining us next year, give me a shout. It’s lots of fun and supports a very worthwhile cause.

Sandblast 2015 raised $15,000 for Junior Achievement Dallas!

Sandblast 2015 raised $15,000 for Junior Achievement Dallas!

Cold Call Snafu

Surely you want to talk with this guy!

Surely you want to talk with this guy!

Those of us who cold call as part of our sales strategy know how difficult it can be to get that prospect to answer the telephone. I keep track of such things, and my personal average is a live person in only 7% of calls. I typically leave a message, and I feel especially gratified when a prospect actually returns the call. It’s rare, but it does happen. I received such a return call yesterday evening. I was on I-635 in Dallas headed westbound towards home when my cell phone rang:

Me: “This is Jeff, how may I help you?”

Caller: “This is Jan Brady.” (I changed the name. I had a crush on the real Jan Brady as a boy. Might as well pretend I spoke with her on the phone!) “My receptionist gave me a message that you called while I was in a meeting this afternoon. I don’t know who you are, but she felt I should return the call.”

Crap. The name rings a bell but I sure as heck can’t place the company she’s with. I made almost 50 calls this afternoon. And to make matters worse, I’m moving at 70 miles per hour and she is talking very fast, so of course I didn’t catch her name when she first said it. Buying time and hoping she’d say the name of her company I continued.

Me: “I’m sorry, I didn’t catch your name. Would you mind repeating it and letting me know who you’re with?”

Caller: “It’s Jan Brady. I live in Dallas and I own a business here. You called me. Do you not know who I am?”

Double-crap. No. I don’t.

Me: “Ma’am, I’m so sorry. I’m in my car and I don’t have my notes in front of me. What company are you with?”

Caller: “This is a solicitation call, isn’t it. My receptionist knows I don’t take solicitation calls and this is why. I’m just one of hundreds of names on a list to you; you have no clue who I am, do you?”

Me: “Ms. Brady, I represent IMA. We are a regional insurance brokerage firm, and we help our clients mitigate their total cost of risk. I am actually very selective about the companies I choose to contact, and I wouldn’t have called you if I didn’t think that we might be able to add value. I apologize for the confusion. You see, I have my office phone set up to automatically forward calls to my cell so that I don’t miss a client if I’m out of the office when they try to reach me. It’s part of the way I serve my clients, and I mean no disrespect.”

I figured it was best to be succinct in my honesty; perhaps I could salvage this call.

Caller: “I have no interest in speaking with you. Remove me from your call list.”

Click.

Of course, I have replayed this call time and again in my head. I’ve banged my head against the proverbial wall. I gave myself a good cussing out. When I arrived in the office this morning I checked my call list from yesterday afternoon and found Jan Brady. I removed her from my call list – for now. And, first thing this morning, I turned off the automatic call forwarding feature on my office phone.

Some day, when Ms. Brady is a client, I’ll relate this story and we’ll share a good laugh. Until then, back to the phones.

2015 Photo Some Days – Winds of Change

The parking lot sits empty as CEC's former  home awaits a new tenant. 9.14.2015

The parking lot sits empty as CEC’s former home awaits a new tenant. 9.14.2015

Given my lunch meeting in Irving the other day, I took a few moments to drive around the office building that, until recently, served as the home of Chuck E. Cheese’s Support Center. I’ve enjoyed a successful and rather fruitful career thus far, and CEC is in many respects my favorite stop along my professional journey. During my tenure at CEC I worked with many wonderful people, enjoyed a particularly vibrant and employee-friendly culture, and helped deliver some pretty impressive results along the way.

Things change. In business, ownership sometimes changes as it did at CEC last spring. With that change came new leadership, new people, a new culture, and new opportunities. In my case as with many of my CEC friends, CEC’s ownership change led me to a  new opportunity with another firm. For many colleagues who remain at CEC it led to new digs and a new culture that holds the potential for some nice financial rewards down the road. I wish them well.

Tattered flags on the breeze in front of the former CEC Support Center. 9.14.2015

Tattered flags on the breeze in front of the former CEC Support Center. 9.14.2015

In a way, it’s a bit sad to see this parking lot completely empty with tattered flags flying outside the front door. Seeing those tattered flags blowing in the North Texas breeze reminded me that change, although sometimes painful and often inconvenient, can lead to good things if we simply open our minds and trust God for that next phase in life’s journey.

What’s changing in your life? What is your attitude towards that change? Keep your chin up and trust the Lord. And all will be well.

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